2 Jobs in Avilla, IN
Community State Bank, Avilla IN is Hiring a Client Service Specialist Near Avilla, IN
Job Title: Client Service Specialist Trainee
Reports To: Client Service Manager
Supervises: None
Division: Retail
FLSA Classification: Non-Exempt
Pay Rate: Hourly
Position Purpose: The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries.
Job Requirements
Education: A high school diploma or equivalent required.
Experience: No banking experience required. Customer service and cash handling experience preferred.
Skills: Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.
Essential duties include, but are not limited to:
CSB Cultural Expectations
- Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
- Align to bank-wide vision, mission, and business objectives
- Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies
- Practice an exceptional standard of client service/hospitality
- Maintain a “client first” approach for both external and internal customers
- Create an observably positive experience for clients
- Work with teammates to create a collaborative environment in serving the customer
- Support and celebrate teammates’ growth
- Adhere to schedule (timeliness)
- Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
- Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
- Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
- Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
- Exhibit a willingness to ask for help when necessary and offer it when needed
- Learn all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc.
- Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
- Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
- Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
- Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date
- Frequent sedentary work that primarily involves sitting/standing for extended periods
- Frequent repetitive motions that include the hands and/or fingers
- Constant reaching with hands and arms
- Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone
- Constant written and verbal communication with others to exchange information
- Constant state of awake and alertness
- Occasional stooping, kneeling, or crouching
- Frequently speaking and listening to coworkers and clients both in person and on the phone
- Constant in-person attendance at job site
- Occasional travel to a branch or client location
- Occasional lifting of up to 25 pounds
- Occasional exposure to adverse weather conditions
- Constant exposure to moderate office noise levels in a group setting
Job Summary
Full Time
$52k-68k (estimate)
05/09/2024
07/08/2024
The job skills required for Client Service Specialist include Client Service, Customer Service, Microsoft Office, Written Communication, Integrity, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Specialist positions, which can be used as a reference in future career path planning. As a Client Service Specialist, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Specialist. You can explore the career advancement for a Client Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Client Service Specialist.
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